Customer Service Advisor

YOO Recruit
England, West Midlands, Wolverhampton
Up to £10.41 per hour
19 Sep 2021
17 Oct 2021
Housing
Sarah Cowley
Customer Service
Contract
Full Time
We are recruiting experienced Customer Service Advisors for City of Wolverhampton Council to provide a comprehensive, efficient, effective and responsive enquiry service to customers, ensuring excellent customer service in every interaction.

The role is a temporary position for 3 months with a view to extend and is full time working from home, however this may change and return to the office in Wolverhampton in the future.

Role:
To work within the team to enhance and develop the provision of an efficient, integrated, single access point service.

To take responsibility for the resolution of all appropriate customer enquiries in relation to Council services.

To present a positive and professional response to customers over the telephone or by electronic means or face to face, with the aim of satisfying enquiries with a single contact.

Take responsibility for the resolution of customer enquiries in relation to Council services and the provision of an extensive information service in a positive and professional manner with the aim of satisfying enquiries within a single contact.

Ensure that all enquiries are correctly diagnosed, responded to, tracked and followed up as required.

Be technically literate and competent with all business systems used within Customer Services.

Work as part of a multi-disciplinary team, with an understanding of key areas of responsibility, to ensure an effective enquiry service is provided at all times.



YOO Recruit is acting as an Employment Business in relation to this vacancy.