Debt Recovery Officer
- Full Time
POST DESIGNATION:Debt Recovery Officer
JOB CLASS: FQ/60/B150
DEPARTMENT: Debt Management, Revenues and Benefits
RESPONSIBLE TO: Operational Manager
GRADE: Scale 4
LOCATION: Victoria Square
EFFECTIVE DATE OF ISSUE:
JOB PURPOSE AND ROLE
Within Revenues and Benefits, this is a frontline service dealing with any individual or organisation that is required to make a payment to the Council for a broad range of services that utilises the corporate Sundry Debtor system with a multi million pound portfolio.
PRINCIPAL DUTIES AND RESPONSIBILTIES
This is a generic job description covering all Debt Recovery Officer posts within the Debt Management Team, the work of the post holder will therefore cover the effective billing, collection and recovery of the corporate general debtor accounts.
The duties include:
*Operate, maintain & update Agresso the corporate debt recovery system
*Maintain accurate and up to date records of debt actions taken on the corporate debt recovery systems from communications with service groups, the individual, organisations or third party collection agencies.
*Raise invoices for the periodic receipts register (property portfolio) on behalf of the service group including the actual calculation of the charge.
*Conduct telephone debt recovery using specialised techniques obtained through a dedicated training programme, including actual taking of payments.
*Negotiate payment of outstanding debt using initiative and decision making skills to ensure a fair and equitable solution for the debtor and the Council.
*Monitor agreed repayment of debt arrangements and act appropriately if the debt recovery action has failed.
*Liaise with service groups, and external agencies in the collection of debts, and where appropriate attend meetings / case reviews.
*Ensure all debtors are aware of payment mechanisms available to them
*Undertake visits to service users and or their representative to discuss outstanding debt and negotiate repayment of the same.
*Action financial assessment circumstance forms
*Respond to customer enquirers regarding their payments on their accounts.
To undertake ad hoc assignments and financial analyses as necessary in support of the wider functions and responsibilities of the Service
To participate fully in the wider development of Revenues and Benefits.
To undertake suitable training and development, both specialist/technical and to further improve interpersonal/management skills, in accordance with training and development strategies which may be implemented from time to time.
To comply with the provisions of all Data Protection and Computer Misuse Legislation, Computer software Copyright Legislation and the Council's Computer Security Statement.
To comply with the Council's and Service Group's Equal Opportunities, Health and Safety, and other relevant policies.
To comply with the provisions in the Council's Constitution.
To undertake any other duties and responsibilities, commensurate with the grading and general scope of the post, that may be allocated from time to time.
Operate a personal computer / visual display unit for processing and retrieval of information.
To meet the changing needs of the service and/or to provide cover the post holder may be required to provide assistance in other teams within Revenues and Benefits either on a temporary or permanent basis, as directed by the Head of Revenues and Benefits.
YOO Recruit is acting as an Employment Business in relation to this vacancy.