Service Desk Team Leader - Wigan - up to £35,000

England, Greater Manchester, Wigan
£30000 - £35000 per annum
Closing date
23 Dec 2021

View more

Salary Band
£30,000 - £39,999, UK
Contract Type
Full Time
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Job Details

Service Desk Team Leader - Wigan - up to £35,000

The Company:

Leading regional law firm with offices across the North West and UK who are undergoing a large Sales and Marketing Programme implementing new CRM and Digital Solutions as the firm recognises the benefits of having a modem, cutting edge technology to keep them a leader in their field.

Your role:

Customer facing role managing 2 Service Desk Analysts to ensure IT requests and incidents are responded to and resolved effectively. You will be responsible for guaranteeing excellent customer service while focusing on minimising downtime to internal customers. You will also be involved in IT projects to ensure continuous operational improvement.

Essential experience:
* A demonstrable track record in successful customer service
* A demonstrable track record in fostering a customer focus in a Service Desk environment
* Operating in an ITIL environment
* Diagnosing and troubleshooting IT issues - software and hardware
* Response and resolution KPI development
* Strong stakeholder management

Recruitment process:

If your keen to join an well-established company that can offer long term career path in a busy environment please send me your CV as the client are looking to arrange interviews as soon as they receive suitable applications and would be prepared to arrange interviews quickly, the interview will be conducted remotely via video conference.

Service Desk Team Leader - Wigan - up to £35,000

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.


At Spring we focus on making recruitment uncomplicated and stress free.

We make it easy to work with us by getting the basics right and continually streamlining our processes. Our thoroughness and attention to detail drives efficiency and builds confidence.

We’re incredibly well connected in the IT industry. We work alongside some of the best known employers of IT professionals. While our rigorous screening processes mean that being a Spring Technology candidate is a reassuring mark of elite quality.

We make our knowledge and expertise work hard for our customers. Our people are specialists, never generalists. We’re known for having an opinion on key issues and often are among the first to develop a workable solution.

Our recruitment services

Spring consultants focus within specialist technology practices, allowing us an in-depth technical appreciation of IT roles and how your experience and fits. This expertise enables us to develop strong relationships with our clients to ensure we can provide you with a wide range of opportunities.

Our specialist Technology Practices are Senior Appointments Practice, Development Practice, Testing & Quality Assurance Practice, Infrastructure Practice, BI & Data Management Practice, Information Security & Risk Practice, Business Application Practice and Financial Risk & Compliance Practice.

Work for Spring 

If you’re looking to develop a career as a recruitment consultant or develop your sales skills, Spring Technology could be the company you’re looking for. Working at the UK's largest technology staffing provider, you’ll be an intrinsic part of a dynamic team, helping to deliver competitive advantage to over 400 local and international clients. Your talent, ambition and determination will never go unnoticed, and you’ll play a major part in exceeding industry expectations.

Click here for jobs at Spring

Find Us
Head office: Millennium Bridge House
2 Lambeth Hill

Apply for Service Desk Team Leader - Wigan - up to £35,000

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You are about to register with the Adecco Group UK & I ♦ as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.

* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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