Customer Service Administrator

Employer
Office Angels
Location
England, Essex, Colchester
Salary
Up to £20000 per annum + £23k-£24k OTE
Closing date
23 Dec 2021

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Sector
Retail, Customer Services
Salary Band
£20,000 - £24,999, UK
Contract Type
Permanent
Hours
Full Time
Function
Administration
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Job Details

Customer Service Administrator
£20k per annum + monthly bonus (£23k-£24k OTE)
Colchester, Essex
Monday-Friday, 9am-5:30pm

My client, a successful online retailer based in Colchester is currently seeking a confident Customer Service Administrator to join their growing team. This is a fantastic opportunity to join a forward-thinking business who can offer a stable career.

Benefits: Free on-site parking, close at Christmas, fun break room complete with Xbox and pool table, career progression opportunities, fun and sociable team, growing business, monthly bonus scheme.

Duties:

  • Consistently providing excellent customer service via telephone, email, live chat, and social media
  • Managing customer queries regarding the progress of their orders
  • Opening and maintaining trade accounts
  • Increasing customer purchases by recommending further products
  • Keeping a log of all communication with the customer via the CRM system
  • Liaising with 3rd parties including couriers and suppliers
  • Dealing with any customer complaints by providing appropriate solutions
  • Maintaining and building knowledge of company products
  • When requested by the team leader, providing support to other teams where required
  • Following up on customer reviews including online reviews and calling customers to ask for a review

The ideal candidate:

  • Experience working for an online retailer within a similar role desirable
  • Experience within customer service
  • B2C / experience dealing with retail customers essential
  • Experience working alongside internal warehouses and 3rd parties to fulfil orders
  • Confident character who strives to progress in career
  • A strong communicator with an excellent telephone manner

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Company

Finding the right path to a happy and successful future.

Whether you’re an ultra-organised PA, a secretary with demon typing speeds, a marketing assistant or an experienced finance manager, we know how to match your skills with the right job in the right organisation for you.

You’ll get everything you need from us – we’re supportive and really get to know you. You’ll only ever find knowledgeable, helpful and approachable consultants at Office Angels.

To help you look for a new role, we’ve recently launched Futures, Office Angels’ monthly newsletter bringing you a steady stream of industry insight, top tips for your job search, and a monthly roundup of the latest salary and vacancy trends — meaning that you can plan your next move with confidence. If you’d like to receive this, sign up now.

You can also download our app today to get jobs on the go and sign up to our job alerts. This way you can apply for that dream job as soon as it’s available. You’ll find loads of other useful links when you explore our website, so why not take a look around.

Planning for the future should be exciting, inspirational and fun. We’ll be here every step of the way. Contact us today to chat through your options. We listen, we understand, and we treat you as an individual. That’s our job. That’s Office Angels.

Work with Office Angels

If you are sales driven, an excellent negotiator and a strong communicator with a real drive to achieve results, we‘d like to hear from you. The talent to win business whilst maintaining relationships with clients and candidates is key.

The role might be demanding but the rewards are fantastic. They are impressive financially with a competitive basic salary as well as monthly, quarterly and annual bonuses. And on top of this, we also offer a unique flexible benefits package, incentives, trips, and so much more!

Find out more

Click here for jobs at Office Angels

Find Us
Website:
Location
Office Angels
Head office: Millennium Bridge House
2 Lambeth Hill
London
EC4V 4BG
GB

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You are about to register with the Adecco Group UK & I ♦ as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

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* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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