PC Support and PC Builder

Employer
Spring
Location
England, London
Salary
Negotiable
Closing date
10 Nov 2021

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Sector
IT, IT Support
Function
IT
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Job Details

Job Description / What you'll be doing:

Scheduling new joiner PC builds and PC upgrades. Asset management to ensure global KPIs are met on a monthly basis. Issuing of IT peripheral items to customers. Charging for distributed peripherals items and maintaining stock levels of all equipment. Review appointments made in the Global PC Replacement Tool and plan activities. PC installation, configuration and data transfer from old PC to new PC for the Upgrade program using Accenture Standard procedures. Refurbishment of returned/leaver stock ready for re-deployment. Regular refurbishment and/or re-imaging of loan stock. Assisting with deliveries of IT equipment. Perform ad-hoc duties as required.

Working as part of a wider globalised IT support environment within the Local Support team. The role includes liaising with the post room to schedule delivery to other site, handling of inbound and outbound PC deliveries and stock parts orders. Maintenance of asset management records. Building of desk top machines as required for new starters and refreshes.

Effective incident queue management with ownership of logged incidents via current call logging toolsets (Service Now). Prioritise ticket resolution workload on predefined Service Level Agreements.
Awareness and correct use of key escalation points for both PC hardware and software incidents and service provision.
Perform PC upgrades where required using defined internal processes, including data backups and restore.
Perform imaging of workstations (both laptops and desktops) where required.
Ensure good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria.
Input where required to the successful delivery of team KPIs.
Support internal bespoke support environments where requested.
Working effectively with required external suppliers who are used to deliver components of our service, such as data recovery and IT consumable provision.

Role will be taking place on site in the Accenture office.

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Company

At Spring we focus on making recruitment uncomplicated and stress free.

We make it easy to work with us by getting the basics right and continually streamlining our processes. Our thoroughness and attention to detail drives efficiency and builds confidence.

We’re incredibly well connected in the IT industry. We work alongside some of the best known employers of IT professionals. While our rigorous screening processes mean that being a Spring Technology candidate is a reassuring mark of elite quality.

We make our knowledge and expertise work hard for our customers. Our people are specialists, never generalists. We’re known for having an opinion on key issues and often are among the first to develop a workable solution.

Our recruitment services

Spring consultants focus within specialist technology practices, allowing us an in-depth technical appreciation of IT roles and how your experience and fits. This expertise enables us to develop strong relationships with our clients to ensure we can provide you with a wide range of opportunities.

Our specialist Technology Practices are Senior Appointments Practice, Development Practice, Testing & Quality Assurance Practice, Infrastructure Practice, BI & Data Management Practice, Information Security & Risk Practice, Business Application Practice and Financial Risk & Compliance Practice.

Work for Spring 

If you’re looking to develop a career as a recruitment consultant or develop your sales skills, Spring Technology could be the company you’re looking for. Working at the UK's largest technology staffing provider, you’ll be an intrinsic part of a dynamic team, helping to deliver competitive advantage to over 400 local and international clients. Your talent, ambition and determination will never go unnoticed, and you’ll play a major part in exceeding industry expectations.

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Find Us
Website:
Location
Spring
Head office: Millennium Bridge House
2 Lambeth Hill
London
EC4V 4BG
GB

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You are about to register with the Adecco Group UK & I ♦ as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.

* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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