Customer Service / Returns

England, London, Brentford
£22000.00 - £24000.00 per annum
Closing date
4 Nov 2021

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Retail, Customer Services
Customer Service
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Job Details

Customer Support Advisor / Returns (Engineering)
£22-24k salary
Based - Brentford, Middx TW8
Mon - Fri 9am - 5.30pm
Immediate start
Experience working within an engineering co / returns would be an advantage

Primary role to support the Business through providing engineering customer services and resolution across 'Key Accounts' through direct contact.


Manage and maintain technical requests, repairs and returns, for identified (Key) accounts. Working closely with the businesses core support team to ensure that best in class service is continually provided to the Key Accounts.

Provide a coordination point of contact to Key Accounts.

Provide direct customer training on portal if customers are happy to accept, if customer feedback is negative then provide personal management for all their technical requests.

Build direct personal relationships within Key Accounts allowing the customer to identify and introduce multiple stakeholders to the Key Accounts Team.

Providing a customer-centric service across all engineering/Pro-repairs activities including;

In-house repairs (Engineering), 3rd Party repairs, Warranty repairs, Out-of-warranty repairs, Taking repair calls/emails

Covering customer communication channels, including;

  • Booking in repairs/equipment
  • Estimating costs/prices
  • Sending payment requests and invoices
  • Logging activity on IT Systems and issuing returns numbers
  • Arrange courier collections where required
  • Helping with supplier returns & issuing debit notes
  • Helping to coordinate the daily running of the engineering department (including scheduling)
  • Helping to coordinate Pro Repair emails & phone calls
  • Ordering new parts/components for jobs
  • Resolution of daily customer queries (in conjunction with other team members)


Team Player

Excellent problem solving skills

Ability to work to procedures and own initiative

Able to explain highly complex systems to non-technical staff & customers

Ability to work well under pressure

Ability to adapt to a rapidly changing environment

Innovative approach to new challenges

Logical and methodical thinker

Good interpersonal skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.


Better work, better life

Adecco specialises in the recruitment of junior to mid level roles for office and industry. Working with some of the most exciting companies in the UK, our teams specialise in four key industry sectors and cater for all job levels within those sectors:

  • IT and telecoms
  • Sales and retail
  • Finance and insurance
  • Office, admin support and secretarial

Work for Adecco

As the world leader in HR solutions, Adecco is always looking for talented people to join our team. Be it in sales, management or administration, all of our positions hold excellent career opportunities.

As an Adecco employee, you’ll work in a dynamic environment where hard work is rewarded and career development is a priority. And, as part of the world's largest recruitment provider Adecco Group, the option to work abroad is ever present.

Adecco has a strong reputation for supplying multi-lingual candidates; so if you are fluent in more than just your mother tongue, we can find the right opportunity to suit your skill.

Click here for jobs at Adecco

Find Us
Head office: Millennium Bridge House
2 Lambeth Hill

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You are about to register with the Adecco Group UK & I ♦ as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

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