This job has expired

Customer Service and Planning Support

England, Suffolk, Sudbury
Up to £13.60 per hour
Closing date
5 Aug 2021
You need to sign in or create an account to save a job.

Job Details

Job Title: Customer Service and Planning Support

Location: Sudbury

Duration: 12 months

Pay rate: £13.60

Working hours: Monday - Thursday full days, Friday half days (start time anywhere between 7am - 9am, then work 8 hours). 37.5 hours worked per week

Job Description

We are looking for a Customer Service and Planning Support to assist with the day-to-day customer service activities for items manufactured and shipped from Sudbury to ensure 100% customer satisfaction as well as supporting our Material Planners with the purchasing of materials according to the production schedule, customer orders and forecast.

What are my responsibilities?

  • To be the key contact for customer services related tasks in Sudbury and responsible for providing 100% service levels to all Distribution Centres/ customers within the organisation and as well globally for all product lines
  • Communicate potential service issues around the supply in a clear and timely manner to all stakeholders
  • Ownership of the Customer Services Inbox to ensure timely and proactive communication
  • Coordinate product returns from our Distribution Centres, while adhering to internal procedures and ensuring clear and accurate processing in the ERP system for audit purposes
  • Manage customer complaints in a professional manner and resolve as quickly as possible
  • Ensure replenishment orders are placed within the arranged lead times and as per the agreed S&OP, reviewing the data on a frequent basis and communicate between the Global Demand Planning team and Distribution Centres/ customers to reflect true data
  • Provide 100% accuracy to all customer services related tasks
  • Responsible for the purchasing of raw materials;
  • Support site by taking ownership of various reports and metrics to ensure optimised inventory and service levels are met
  • Reporting on key metrics and providing visuals and information at daily stand up meetings to communicate any potential issues
  • Reacting to changes in supply to ensure contingency and recovery plan available in a timely manner and any issues escalated as appropriate, with labour and material requirements communicated throughout
  • Review usage, lot sizes and lead times to ensure master data is correct and allows for efficient planning
  • Responsible for the timely resolution of: return of non-conforming goods, invoice queries or other supply issues
  • Working with Commodity Managers, Project Owners and other departments to support existing, replacement and new product requirements.
  • Provide assistance across all areas of the supply chain, including Materials and Production
  • Constantly question current practices identifying improvement opportunities and implementing process changes with management and Business Excellence support

What do I need to qualify for the role?


  • Sound understanding of an SAP ERP system and MRP
  • Highly organised and results oriented
  • Open Communication - ability to communicate clearly in both written and verbal forms, influence and engage across global, cross-functional groups
  • Customer focused mind-set
  • Strong problem-solving skills
  • Bias for Action - ability to work in fast pace while retaining strong attention to detail and making decisions
  • Ability to work effectively in teams
  • Comfortable with Microsoft Excel and data analysis


  • Over 1 year experience in a similar role
  • Familiar with lean concepts and tools
  • Ability to drive and deliver new initiatives and process improvements
  • Broad knowledge in material planning from a manufacturing environment

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser


Better work, better life

Adecco specialises in the recruitment of junior to mid level roles for office and industry. Working with some of the most exciting companies in the UK, our teams specialise in four key industry sectors and cater for all job levels within those sectors:

  • IT and telecoms
  • Sales and retail
  • Finance and insurance
  • Office, admin support and secretarial

Work for Adecco

As the world leader in HR solutions, Adecco is always looking for talented people to join our team. Be it in sales, management or administration, all of our positions hold excellent career opportunities.

As an Adecco employee, you’ll work in a dynamic environment where hard work is rewarded and career development is a priority. And, as part of the world's largest recruitment provider Adecco Group, the option to work abroad is ever present.

Adecco has a strong reputation for supplying multi-lingual candidates; so if you are fluent in more than just your mother tongue, we can find the right opportunity to suit your skill.

Click here for jobs at Adecco

Find Us
Head office: Millennium Bridge House
2 Lambeth Hill
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert