Customer Service Advisor - Working from Home

6 days left

Recruiter
Adecco
Location
Homeworking
Salary
Up to £8.91 per hour
Posted
02 Jul 2021
Closes
30 Jul 2021
Ref
DWP/WFH/NW
Contact
Valerie McGowan
Function
Customer Service
Contract Type
Contract
Hours
Full Time

Would you like to work from home? Do you have excellent customer service skills and enjoy helping customers?

Our client delivers services to over 20 million claimants and customers a year and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. As an essential public service, they help people lift themselves out, and to stay out, of poverty, through work, saving and support.

Start dates : July, August 2021

Salary: £8.91

Location: Work from Home, but must be able to collect kit from Manchester city centre OR Kirkby Liverpool and live within a 60 mile radius.

Job Type: Temporary - FULL TIME ONLY

Hours 37.5 hours per week Monday to Friday 8am - 6.15pm

Immediate opportunities are available with our client, who are looking for Customer Service Advisors to work remotely from home.

As Customer Service Advisor you will be required to work remotely dealing with both inbound telephone and online queries from the general public and advising on the best way forward for their employment status in line with government guidance.

There is a 5-day comprehensive training package providing you with all the knowledge required to handle the various call types. There is an excellent support network within the business consisting of a Virtual Floor walking Team. The team will provide on the spot answers to questions in the early stages of you taking your first call. A Help desk/Escalations Team who are available to offer ongoing support, and guidance. The team will assist with any queries/escalations you may need to raise. You will also receive support from an Internal Safeguarding Team, the Team are on hand to assist with calls from extremely vulnerable people. Full Safeguarding Training is provided prior to you taking your first call.

What you'll need to do:

  • Provide excellent customer service to a diverse range of customers and employers.
  • Access eligibility regarding benefit entitlement by examining the available facts.
  • Assess claims and dealing with enquiries via electronic means.
  • Support the Department's aim in the digitisation of all claimant services.
  • Be part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality and performance

What we'll need from you:

  • Customer focused and able to deal with customers compassionately.
  • Resilience, able to work in high pressurised environments.
  • Availability for the full duration of your assignment.
  • Proof of your right to work in the UK. DBS clearance is also advantageous, but we can support with obtaining if you do not currently have it.

This position is subject to a standard DBS Check and further vetting processes as appropriate to fill our contractual and safeguarding procedures - you must be able to provide appropriate documentation to support this

Health and safety are a top priority with all of Serco's roles and sites. Our client continues to consult with medical and health experts, and take all recommended precautions in buildings and stores to keep people healthy. Our client has taken measures to promote social distancing in the workplace and taken on enhanced and frequent cleaning, to name just a few.

If interested please apply online using the following Interview link:

Manchester - https://odro.io/s/IQf1Y

Adecco is an equal opportunities employer

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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