Neighbourhood Housing Officer

Office Angels
England, Surrey, Epsom
£18000 - £19089.00 per annum + + Car Allowance
03 Jun 2021
01 Jul 2021
JN -062021-186448
Joan Collins
Contract Type
Part Time

Neighbourhood Enforcement Officer


Part time 21 hours

Up to £19,089 Plus Car Allowance


Hours: 21

Start date: ASAP


A great part time opportunity for a Neighbourhood Enforcement Officer. 21 hours per week, flexible working. Looking for an enthusiastic and committed housing professional with excellent organisational and communication skills and the ability to work to targets and meet deadlines.

Sounds pretty easy……other daily duties include:

Lead on the investigation and management of all alleged ASB, sub letting and tenancy fraud reports in line with policy and procedures using initiative to achieve positive outcomes. Ensuring effective support to both complainants and alleged perpetrators.

Conduct interviews, take witness statements and initiate and help prepare legal proceedings, including acting as a Court Witness. Working closely with our legal team when required.

Pursue appropriate legal remedies which will range from injunctions, possession orders, or other legal remedies in conjunction with other agencies e.g. Criminal Behaviour Order (ASB).

Identifies vulnerabilities that may be a factor in ASB complainants and alleged perpetrators behaviour and provide appropriate support and/or referrals. Effective and sensitive support is also provided to ASB witnesses.

Ensure close work and referrals with relevant agencies to help residents to be supported and safeguarded.

Identifies, develops and implement preventative measures and diversionary projects to reduce ASB, tenancy fraud and sub letting. This will include for example working closely with colleagues on scheme improvements and community engagement to deter ASB.

Maintains and analyses ASB case management data to improve understanding of the nature of ASB and help identify service improvements.

Maintains knowledge of relevant legislation and good practice and provide relevant briefings to colleagues, senior staff and residents forums.

Knowledge, skills and experience Essential

Up-to-date knowledge of housing legislation and recent experience of working in a social housing environment.

Good knowledge and awareness of best practice in the role of Enforcement Officer.

Understanding of current issues in social housing and Tenancy enforcement.

Excellent, evidenced customer service skills and a "people" focused approach to service delivery.

Excellent verbal and written communication skills at all levels.

A good understanding of the principles of equality and customer care and delivering diverse services that meet customer needs.

A good standard of computer literacy and ability to use IT packages, contact technology and IT based systems.

The ability to work flexibly including working during the evening or weekend to attend or support meetings or events.

Able to demonstrate a level of numeracy and literacy to the equivalent of Grade C English and Maths GCSE.

Experience of building and sustaining productive relations with key stakeholders, including local authorities, police, social services, etc. Desirable

Member of Chartered Institute of Housing.

A management qualification.

Experience of working in an Enforcement role.

To be successful in this role you'll have:

  • Excellent verbal and communication skills
  • Confidence and the ability to manage your own times
  • You must be customer focused
  • The ability to follow process and procedure correctly

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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