CUSTOMER SERVICE ADVISOR

Recruiter
Adecco
Location
England, Merseyside, Liverpool
Salary
£9.23 - £12.82 per hour
Posted
04 May 2021
Closes
01 Jun 2021
Ref
1128
Contact
andrea redmond
Function
Customer Service
Contract Type
Contract
Hours
Full Time

Adecco are currently recruiting for a customer service advisor to be based in Speke.

Duties

The hours for this role are Monday to Friday - Rotational between 08:00 - 17:00 Pay rate = £12.81

Ensure that at all times the UK business delivers Customer Service excellence 100% compliant with all policies and procedures. Support Head of Business Operations and wider Commercial team.

  • Have good understanding of Customer Service processes and procedures
  • Receiving and processing incoming customer telephone calls, orders and queries
  • Seek to improve processes & ensure compliance of existing procedures
  • Ideally a good knowledge of overall SAP Sales & Distribution model which will include ownership of SAP Master Data but this is not essential
  • Support and work with finance and quality departments
  • Process Product Technical complaints, adverse events and medical information calls
  • All Creation of new customer accounts ensuring all financial controls are adhered to.
  • Support and liaise with accounts team, credit checking.
  • Ensure quality compliance during new account processing, from setting up new account - delivery of product.
  • Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required).

Other Information

  • Strong Customer Focus
  • Demonstrate Confidence and professionalism at all times
  • Team Player
  • Collaborative
  • Excellent problem solving skills
  • Be open to learning new skills to deputise the Head of Business Operations
  • Reliable and flexible working is vital during Key flu season
  • Demonstrate good knowledge of SAP and problem solving

Skills

Key Performance Indicators

  • Accuracy of order processing
  • Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor
  • 100% Compliant with all policies and procedures
  • Number of customer complaints

Education and Experience

  • Educated to A level or equivalent * Excellent Administration skills * Minimum six months experience of working in a Customer Service telephone role, preferably both inbound and outbound calling. * Proven track record of building relationships with customers * Excellent SAP skills. Sales and Distribution model would be of an advantage * Strong attention to detail * Personable with a good telephone manner and excellent communication skills * Able to build and maintain business relationships and manage stakeholders expectations * Good organisational skills, able to prioritise and manage workload well

Based in Liverpool - £12.82 per hour bill rate Will need to be in the office 2 days a week in June and then 5 days a week from July. The worker cannot take any holiday in Sept or Oct as it is a very busy time for the business

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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