England, London, Newham
Up to £14.51 per hour
04 May 2021
01 Jun 2021
JN -072020-135220
Charlotte St.Clair
Public Sector
Contract Type
Full Time

  • Deal with customer enquiries in a professional manner, and ensure that the service offered is courteous, helpful and accessible, demonstrate imagination, initiative, resourcefulness and resilience in a demanding environment.

  • To raise, manage, plan organise allocate and co-ordinate and complete works orders allocated to the team and the contractors within in prescribed timescales and approved budgets

  • Manage complaints and liaise with the Corporate Complaints Team to ensure they are responded to within target deadlines

  • Place repair orders on the repairs computer systems and maintain/update systems with current information whenever it comes available. Being responsible for cost and budgetary expenditure to an agreed job limit. (£1000 currently.) Team collectively responsible for placing order worth in excess of £9.0m.

  • Work as part of a team dealing with and processing telephone calls relating to repairs requests and repair enquiries. Ensure customer calls are answered within defined standards of service to achieve a set of Key Performance Indicators.

  • To receive repair requests and enquires (by a variety of media) and to question the caller/resident to establish requirement to allow the repair to be carried out within set priorities and in the least possible number of visits. (Including specific procedures for emergency jobs.)

  • To ensure that all the correct policies and procedures are followed and to keep up to date with procedure, policy and legislative changes in order to provide current information to customers and help resolve problems.

  • To undertake outbound calls to meet the demands of the department.

  • Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

    By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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    You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

    Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.

    * This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

    ♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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