Temp Online Customer Care Remote (London based)

Recruiter
Office Angels
Location
England, London
Salary
£9.5 - £10 per hour
Posted
03 May 2021
Closes
31 May 2021
Ref
DCMq2i0
Contact
Danielle Carter
Function
Customer Service
Contract Type
Contract
Hours
Full Time

Customer Service Representative Job Purpose:

Contribute to thriving sales team with great customer services and the ability to meet the needs of customers who need assistance. Provides sales and customer service support to customers calling, emailing, live chatting or instant messaging the team.



Customer Service Representative Duties:

  • Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
  • Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
  • Maintain thorough and accurate customer service records
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care Salesforce experience ideal
  • Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
  • Help customers register online and process their orders
  • Check product availability for customer orders and order or restock items if necessary to satisfy the customer
  • Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer
  • Communicate with customers about their orders, including any delays or changes in delivery


Customer Service Representative Skills and Qualifications:

Friendly, Patient, Able to Work in a Fast-Paced Environment, Able to Work as a Team, Attentive to Detail, Able to Work on Deadline, Able to Prioritise Customer Orders, Critical Thinker, Problem-Solver, Listening Skills, Accurate Record-Keeping

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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