Customer Service Advisor

England, Hampshire, Basingstoke
Up to £20300.00 per annum
30 Apr 2021
28 May 2021
JN -042021-180250
Natalia Escandell
Customer Service
Contract Type
Full Time

Customer Service Advisor



Basingstoke, Hampshire

Our client is looking for an experienced Customer Service Advisor to join their team. This is a full time permanent position.

The Role:

To provide a quality call handling service, dealing with customer enquiries and the processing of claim settlements within the scope of the company policy terms and conditions.

What will you be doing?

  • Effectively handle all calls and claims in a customer focused manner.
  • Effectively handle all calls and claims to a high technical standard in accordance with claims philosophies and client handling requirements.
  • Provide customers with relevant information that is clear, fair and not misleading allowing them to make an informed decision.
  • Understand and be able to explain policy cover in line with terms and conditions
  • Effectively agree settlement of claims within authority levels ensuring referral requirements are adhered to.
  • Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image.
  • Deliver individual quantitative targets, adhering to quality and accuracy standards.
  • Contribute to the achievement of team and operational targets.
  • Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements.
  • Commit to own personal development.
  • Ensure the continued protection of the company information, by following all applicable Information Security policies and procedures and by reporting suspected weaknesses in information security controls to the Information Security Officer.

What will you bring?

Required Knowledge/Skills:

Previous experience in a computerised and customer focused office environment.

  • 5 GCSE passes including Grade C or above for Maths and English or equivalent experience.
  • Good communication skills both written and verbal.
  • Ability to work as a team member as well as on own initiative.
  • PC literate with good Microsoft Word and Excel knowledge.

Based in central Basingstoke and a 10 minute walk from the train station. Alternatively free parking is available onsite.

Please apply to Adecco Basingstoke

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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