Neighbourhood Housing Officer

England, London, Ealing
£17 - £18 per hour
30 Apr 2021
28 May 2021
JN -022021-167047
Maisie Howell
Contract Type
Full Time

JOB TITLE: Neighbourhood Housing Officer

LOCATION: WFH (Client Base: Ealing)

HOURS: Monday- Friday, 9am- 5pm

DURATION: 3 Months (Possibility of Being Extended)

PAY RATE: £17-£18 Hourly Rate (PAYE)



  • Provide support to residents across a range of tenures throughout the lifetime of their tenancies/leases.
  • Proactively manage housing assets, anticipate the needs of residents and contribute to a safe neighbourhood.
  • Provide support, advice and ownership of resident complaints, resolving where possible and coordinating where shared across services and departments.
  • To maximise income collection across the range of tenures through proactive monitoring and management of customer accounts.
  • To apply housing knowledge and experience to manage varied tenure types - this includes but is not limited to: rents, voids, tenancy, allocations, leasehold, shared ownership, repairs and maintenance, compliance and safety, regeneration.
  • Deliver coordinated resident services as part of a multi-disciplinary team. This could include duty, home visits, planned and reactive appointments, estate inspections, public meetings etc.


  • Sufficient housing experience within a Local authority/ Housing association
  • Experience in tenancy management
  • Experience in arrears recovery
  • A strong knowledge of Open Housing Management System
  • Be able to support and advise residents on a range of tenancy matters

Please note that this will role will be based remotely, however in case of an emergency, on site visits will be required.

*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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