Customer Service Agent

England, Berkshire, Newbury
29 Apr 2021
27 May 2021
JN -042021-179966
Katie Brown
Customer Service
Contract Type
Full Time
Job Level

Adecco is working with a fast-paced, exciting team. We are recruiting for a Customer Service candidate to provide outstanding service to their valued, happy customers.

We are seeking an ambitious Customer Service Agent. The role is offering a salary of £20K plus benefit. You will need to drive to get to their impressive offices, which are based just outside Newbury.

My client loves to have fun, do great things, support each other as a team and keep their customers happy. They are on the lookout for a dynamic and outgoing individual who would love to be part of their family.


  • Managing all inbound calls from customers.
  • Provide knowledgeable answers to questions about products, pricing, and availability.
  • Manage our trade and consumer in boxes
  • Responding to social media inquiries and posts.
  • Speaking to larger customers to book stock in for deliveries and managing any delivery issues.
  • Oversee and ensure our warehouse team is aware of customer issues and order processing.
  • Placing and processing all large retail purchase orders.
  • Support the sales team with new line forms and product information requests.


  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
  • Ability to multi-task, organise, and prioritise work.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.

* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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