Contracts Coordinator

Recruiter
Adecco
Location
England, London, Hayes
Salary
Up to £23000 per annum
Posted
08 Apr 2021
Closes
06 May 2021
Ref
JN -042021-176152
Contact
Tony Broadhurst
Sector
Manufacturing
Contract Type
Contract
Hours
Full Time

I'm currently recruiting for the below role for my client in Hayes. The role is a long term tempoary assignment.

Mission

Follow established procedures and guidelines to coordinate the delivery of a contract from inception so that production activity meets established forecasting requirements to the highest Environmental, Health and Safety standards

Relations

  • Contracts Manager
  • Contracts Coordinator
  • Customers
  • Clients
  • Site Managers/Engineers
  • External buyers
  • Production team
  • Transport team
  • Credit control
  • Quality team
  • Complaints team

Key Figures

  • Barmarks statistics
  • Complaints submitted into database
  • Credit notes against complaints
  • Transport utilisation (tonnes/load)
  • Transport recoveries against extra costs Sundry items and small load

Accountabilities

Accountabilities



Liaise with customers to establish contract requirements

  • Establish with the Contracts Manager customer requirements at inception of the contract
  • Make contact with sites/customers to establish key relationships
  • Engage with the sites/customers/Contracts Manager to obtain forecasts
  • Visit customer sites where necessary to understand requirements
  • Respond to customer queries via phone and email
  • Capture and record customer requirements in appropriate documentation for internal communication


Coordinate with Production to deliver contract requirements

  • Obtain customer schedules
  • Ensure that schedules are supplied into automatic scheduling repository efficiently
  • Oversee the customer delivery schedule through scheduling system
  • Liaise with production over scheduling to ensure commitments to customers are met


Resolve problems and customer complaints

  • Identify potential complaints from customers as the contract progresses
  • Take appropriate action to avoid a customer complaint
  • Respond to customer complaints that arise
  • Log customer complaints in CRM system
  • Respond to feedback received from the CRM system
  • Analyse and take action or escalate when common complaint trends are identified


Generate additional sales and leads

  • Identify opportunities for up-selling and generating leads for additional products
  • Refer to specialists to progress leads for additional sales  Schedule additional product requirements


Administration of contract

  • Maintain databases
  • Generate Credit Notes
  • Keep records up to date


Miscellaneous or ad hoc business requirements

  • Manage specific projects or undertake specific project activity as determined by the business or line manager
  • Travel to specific locations in order to undertake role requirements as required
  • Represent your function or business at meetings or events as required
  • Undertake any reasonable request in order to support the needs of the business


Technical Competencies

  • Excel
  • Word
  • Powerpoint
  • CRM
  • SAP
  • Success Factors
  • Outlook


Management and Personal Competencies

INSPIRING TRUST (Honesty)

  • Maintain high standards of personal integrity.
  • Behave in accordance with expressed beliefs and commitments.

SELF-DEVELOPMENT (Humility)

  • Has clear personal objectives and acts accordingly, demonstrating initiative and responsibility with regard to their own development.
  • Is self-critical, recognises their errors and is aware of their qualities and limitations.
  • Demonstrates interest in learning and is always improving him/herself

ADAPTABILITY (Creative perseverance)

  • Respond resourcefully to new demands and challenges.
  • Handle tense situations without overreacting or becoming overly emotional.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Apply for Contracts Coordinator

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

Similar jobs

More searches like this

Similar jobs