Customer Service Representative

Up to £19000.00 per annum
07 Apr 2021
05 May 2021
JN -042021-176020
Marianne Davies
Customer Service
Contract Type
Full Time

My forward thinking client based at Keele are looking for a Customer Service Representative to support their expanding team.

Duties include

Monitor, prioritise and respond to emails/live chats in the various in boxes

Appropriately respond to enquiries on our social media channels

Deal with telephone enquiries to new & existing

Give guidance on by telephone & email

Process orders over the telephone through the online system

Arrange & manage examination bookings through shared calendars

Ensure additional order notes & instructions are followed


  • A Level or equivalent required (Business/IT related discipline preferred)
  • In-depth working knowledge of Facebook, Twitter, Instagram & YouTube
  • Ability to remain professional, helpful & courteous with customers at all times
  • Committed individual able to manage and prioritise own workload
  • Excellent verbal and written communication skills
  • A passion to deliver the best customer experience
  • Keen interest in Camera technology (preferred but not essential)

37.5 hours per week Monday - Friday with remote working encouraged

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.

* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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