Contract Coordinator

Wales, Neath Port Talbot, Neath
£9.62 - £11.06 per hour
06 Apr 2021
04 May 2021
kristy elvins
Contract Type
Full Time

Adecco are currently recruiting a Contracts Coordinator to join our well established client , based in Neath on a temporary contract to cover Maternity leave.(6-12 months)

Follow established procedures and guidelines to coordinate the delivery of a contract from inception so that production activity meets established forecasting requirements to the highest Environmental, Health and Safety standards

Contracts Manager Contracts Coordinator Customers
Clients Site Managers/Engineers External buyers
Production team Transport team Credit control
Quality team Complaints team

Key Figures
Barmarks statistics Complaints submitted into database
Complaints closed Credit notes against complaints
Transport utilisation (tonnes/load) Transport recoveries against extra costs
Sundry items and small load charges (£) Added values sales (£)

Liaise with customers to establish contract requirements
 Establish with the Contracts Manager customer requirements at inception of the contract
 Make contact with sites/customers to establish key relationships
 Engage with the sites/customers/Contracts Manager to obtain forecasts
 Respond to customer queries via phone and email
 Capture and record customer requirements in appropriate documentation for internal communication
Coordinate with Production to deliver contract requirements
 Obtain customer schedules
 Ensure that schedules are supplied into automatic scheduling repository efficiently
 Oversee the customer delivery schedule through scheduling system
 Liaise with production over scheduling to ensure commitments to customers are met

Resolve problems and customer complaints
 Identify potential complaints from customers as the contract progresses
 Take appropriate action to avoid a customer complaint
 Respond to customer complaints that arise
 Log customer complaints in CRM system
 Respond to feedback received from the CRM system
 Analyse and take action or escalate when common complaint trends are identified

Generate additional sales and leads
 Identify opportunities for upselling and generating leads for additional products
 Refer to specialists to progress leads for additional sales
 Schedule additional product requirements
Administration of contract
 Maintain databases
 Generate Credit Notes
 Keep records up to date
Miscellaneous or ad hoc business requirements
 Manage specific projects or undertake specific project activity as determined by the business or line manager
 Represent your function or business at meetings or events as required
 Undertake any reasonable request in order to support the needs of the business

Technical Competencies
Success Factors

Monday to Friday 8.30-5pm

Position to start ASAP

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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