Customer Service Administrator

Recruiter
Office Angels
Location
England, Essex, Colchester
Salary
£18000.00 - £20000.00 per annum
Posted
01 Apr 2021
Closes
29 Apr 2021
Ref
JN -032021-172443
Contact
Hayley Sanderson
Function
Administration
Contract Type
Permanent
Hours
Full Time

Customer Service Administrator
£18k - £20k per annum + monthly bonus
Colchester, Essex
Monday-Friday, 9am-5:30pm

My client, a successful online retailer based in Colchester is currently seeking a confident Customer Service Administrator to join their growing team. This is a fantastic opportunity to join a forward-thinking business who can offer a stable career.

*To be considered for this role, you must have worked within customer service within an office environment*

Benefits: Free on-site parking, close at Christmas, fun break room complete with Xbox and pool table, career progression opportunities, fun and sociable team, growing business, monthly bonus scheme.

Duties:

  • Consistently providing excellent customer service
  • Managing customer queries regarding the progress of their orders
  • Providing customers with updates on their online orders
  • Liaising with customers via email and telephone regularly
  • Keeping a log of all communication with the customer via the CRM system
  • Liaising with 3rd parties including couriers and suppliers
  • Dealing with any customer complaints
  • Maintaining and building knowledge of company products

The ideal candidate:

  • Experience working for an online retailer within a similar role
  • Experience within customer service within an office environment
  • B2C / experience dealing with retail customers essential
  • Experience working alongside internal warehouses and 3rd parties to fulfil orders
  • A strong communicator with an excellent telephone manner

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.