3rd Line Support Engineer

England, North Yorkshire, York
£28000 - £35000 per annum
01 Apr 2021
29 Apr 2021
William Cocking
Contract Type
Full Time
A medium sized financial business is looking for a 2nd and 3rd Line IT Support Engineer to join their team.

The successful applicant will work on a team of 4 IT Support Engineers to help provide first, second and third-line technical support activities to the business, whilst being heavily involved in the delivery of IT infrastructure projects.

The company is going through a number of Business and IT transformation and development projects, and this is a great opportunity to help further shape the company's IT Support services and overall infrastructure.


The role will include the following duties and responsibilities:

*Providing support to non-technical staff members
*Resolving support issues and service requests in the incident tracking system
*Responding to alerts including Testing, Debugging and Troubleshooting and recording information on the nature of issues encountered
*Providing technical insight and support to a wide range of infrastructure projects
*Documenting and following test plans
*Creating and maintaining server builds, configuration, and provisioning
*The role will be part of an on-call rota with work split evenly and fairly between the IT support team.


We are looking for someone with a background in up to third line IT Support and at least 3 years' overall commercial experience as a support or infrastructure engineer, and an understanding of most of the following:

*Ability to work under pressure and use initiative
*Be methodical and follow documented procedures
*Interpersonal and communication skills
*Understanding of infrastructure security principals
*Understanding of ITIL concepts
*Understanding of some of the following technologies:
Windows 10
Windows Server
Hyper-V / VMware
AD, Group Policies, DHCP, DNS
Telephony (Mitel)
Server and client hardware (HP)
Switch/Wifi Management (Cisco/Meraki)
Firewall Management
Printers and Scanners
Back-end (Veeam, antivirus)
General troubleshooting

It is not essential you know all of the above technologies to apply for the role; 2-3 years experience in support/infrastructure roles and confidence in your ability to communicate with people is most important.

This is a great opportunity to work at an established financial services provider and to have a real voice in the overall running of IT Support and IT Projects for the business. For more information or to apply please respond to this ad.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.