Contact Centre Co-ordinator - Working Rotating Shifts
We are recruiting for a number of Contact Centre Co-ordinators to join our client's team on a Permanent basis in Worcestershire. This will predominantly be an Inbound role working on a shift basis to cover a 24/7 operation.
This role will suit individuals that have worked within a call/contact centre environment or a co-ordinating role previously. If you have worked in a healthcare or social care setting this would also be highly beneficial although other backgrounds may be considered.
###PLEASE NOTE THAT OWN TRANSPORT IS ESSENTIAL DUE TO OUR CLIENTS LOCATION ####
YOU WILL BE REQUIRED TO WORK ON A ROTA BASIS INCLUDING DAY NIGHTS AND WEEKENDS
Key Tasks and Responsibilities:
·Answering calls within agreed time frames and ensure computer records are updated accordingly and accurately with correct information and feedback to relevant agencies as and when required
·Carrying out well-being and other scheduled calls as and when required.
·To provide the best care and support possible, in accordance with a person's support needs, ensuring physical and mental well being of each individual are given equal consideration
·Establish meaningful relationships with the people you will support and their relations to fully understand their needs and ensure they always feel informed and engaged
·Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to the service user and/or loved one/carer when required.
·Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive support, ensuring the appropriate escalation pathways are followed, in line with all regulations.
·Previous customer service experience
·Proven ability to quickly understand and adapt to service customer needs and communicate in a caring and respectful manner
·Strong organisational skills with an administrative background in detailed process and record keeping is highly desirable.
·Computer literate with a good working knowledge of Microsoft Office is essential
If you would like to know more about this amazing opportunity then please contact Nick at Adecco Worcester today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.