Customer Service Advisor (Contract)

Office Angels
England, Somerset, Taunton
£18000.00 - £20000.00 per annum
31 Mar 2021
28 Apr 2021
JN -032021-175250
Catherine Knight
Customer Service
Contract Type
Full Time

Are you available to work from Monday 12th April? Are you an experienced customer service professional with a sporting interest? Would you love to work for a company at the hub of our Somerset community? Then this is a great opportunity for you!

JOB TITLE: Customer Service Advisor (3 month contract)

LOCATION: Taunton, Somerset

SALARY: £18,000 - £20,000 PA DOE

HOURS: 9am - 5pm Monday to Friday (3 month contract - to be reviewed monthly)

THE COMPANY: Highly reputable, prestigious, locally recognised business within Taunton.

THE ROLE: To be a key point of contact for in-bound and out-bound Membership and Ticketing enquiries, both by phone and email. Key duties will include;

  • To be the first point of contact for all inbound customer enquiries, answering calls in a prompt, friendly and professional manner to provide excellent standards of customer service both internally and externally.
  • To monitor, answer and/ or forward onto a colleague, all inbound email enquiries to the centralised mailbox in a timely and professional manner to ensure excellent standards of customer service are provided both internally and externally.
  • Working closely with the Membership and Ticketing Executive to support with the administration of in-bound Membership and Ticketing enquiries, sales, and additional processing requirements due to COVID-19 and reduced capacity crowds.
  • Working closely with the Membership and Ticketing Executive to support with the administration of out-bound Membership and Ticketing queries and updates relating to COVID-19 and reduced capacity crowds.
  • Assist with maintaining a clean and tidy environment to ensure the office remains a welcoming environment to staff and visitors.


Please note you must be available to start from Monday 12th April, this is essential.

  • Strong customer service focus, with a positive, professional, and proactive attitude
  • Previous recent experience in a busy administrative/Customer Service role
  • Excellent IT skills with the ability to learn new systems quickly and proficient in Microsoft Office packages
  • Well organised, with the ability to prioritise, multi-task and effectively meet deadlines.
  • Adaptable.
  • Strong literacy and numeracy skills.
  • Excellent communication skills, in written and spoken English.
  • Ability to solve problems in a calm and methodical manner.
  • Ability to build and maintain excellent rapport with customers (internal and external) both over the telephone and face to face.
  • Excellent attention to detail

HOW TO APPLY: If this position has caught your attention and you would like to apply then please do so online or contact our team on 01823 285440.

We look forward to hearing from you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.

* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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