Customer Care Representative

Recruiter
Office Angels
Location
England, Lancashire, Preston
Salary
Negotiable
Posted
29 Mar 2021
Closes
26 Apr 2021
Ref
JN -032021-174767
Contact
Deborah Kay
Function
Customer Service
Contract Type
Contract
Hours
Full Time

My national client, a leader in their industry, are looking to recruit a diligent, customer focused individual to assist their customer relations team.

Reporting to the Customer Relations Manager, the role will predominately be to contact the general public to arrange access to their property for scheduled maintenance / repairs.

The role will include but not be limited to;

  • Managing appointments that arrive on the day as a priority.
  • Monitoring technicians and their customer appointments throughout the working day..
  • Ensure effective and efficient utilisation of team resource to planned work.
  • Responsible for reporting any unanswered calls or absenteeism directly to the Manager
  • Ensuring the customer has a positive experience throughout

Hours: Monday - Friday - 3 shifts 8:00 - 16:30 and 2 shifts 11:00 - 19:00 - flexibility on which days are late.

In return, my client offers a friendly and welcoming atmosphere, on site parking and free tea and coffee.

This is a permanent position which will start on a temporary basis for 12 weeks. There is room for progression within this company.

As a temp, you're entitled to 28 days paid annual leave and you can be safe in the knowledge that you'll be looked after because we've been awarded 6th place in Britain's 100 Best Workplaces!

Following full registration with a consultant you will be put forward immediately for suitable roles. While working for Office Angels you will receive 28 days holiday (including bank holidays) pension and additional benefits such as eye care vouchers, retail discounts and incentives/competitions.

By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond!

Office Angels Preston cover the following locations: Blackpool North, Blackpool South, Fleetwood, The Fylde Coast, Blackburn, Burnley, Longridge, Chorley, Leyland, Bamber Bridge, Walton Summit and Preston. We also cover sought Preston to Wigan, Skelmesdale, Southport and Liverpool areas

Please be aware that we are currently receiving a high volume of applications and will endeavour to contact all applicants, however if you have not been contacted within 72hrs please assume that you have not been successful on this occasion and your CV will be kept on record for future positions

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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