Customer Service Adviser

6 days left

Wales, Blaenau Gwent, Ebbw Vale
26 Mar 2021
23 Apr 2021
Louise Picken
Customer Service
Contract Type
Full Time

Job title: Customer Service Adviser

Location: Ebbw Vale, Wales

Duration: 6 months initially

The Role:

Provides customer services relating to sales, sales promotions, installations, and communications.


  • Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws
  • Develops organisation-wide initiatives to proactively inform and educate customers
  • Develops improvement plans in response to customer surveys
  • Dealing with customers both via telephone and email.


  • Excellent communication skills both written and verbal
  • Experience dealing with a high volume of calls
  • For customer engagement, it is vital that you can match your tone to that customer

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy and operates as an equal opportunities employer.

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.

* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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