Client Services Support Administrator

Recruiter
Office Angels
Location
England, Devon, Exeter
Salary
£18000.00 - £20000.00 per annum
Posted
24 Mar 2021
Closes
21 Apr 2021
Ref
JN -022021-168695
Contact
Vicky Cook
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

JOB TITLE: Client Services Support Administrator

LOCATION: Exeter

SALARY: £18,000-£20,000 Dependant on Experience

BENEFITS: 25 days holiday plus Bank Holidays, Up to an extra 10% Bonus, 6% Contributory Pension from Company

HOURS: Mon-Fri either 8-5, 9-6 or 10-7 worked on a rota basis. 1 in 3 Saturdays 8-5

THE COMPANY: Friendly, down to earth, supportive and progressive telecommunications company who really value their employees and provide fantastic training and progression opportunities . This company takes a real pride in delivering exceptional customer service and is seeking like-minded individuals with an excellent work ethic.

THE ROLE: Working within the Customer Success team you will ensure every customer receives the best possible experience of the products and service and transform them into customers for life. You will always be responsive to customers, understand their needs and where possible exceed their expectations. Building positive relationships with both individual and business customers.

Key duties will include:

  • Ensuring customer contact is dealt with in line with KPI's, such as answering telephone calls and emails within expected time constraints
  • Ensuring ownership of customer engagement, communication and complaints, from the first point of contact until resolution
  • Delivering a first-class customer experience with a proactive approach
  • Work in close collaboration with the Marketing Team, in order to support their activities by:
  • Identifying potential advocates and referenceable customers
  • Providing customer feedback on products, marketing materials and their overall experience
  • Identifying candidates for case studies, testimonials and speaking opportunities
  • Work closely with the Sales, Construction and Service Delivery Teams to ensure the smooth resolution of any on-site installation issues and rebook appointments where required

We would love to hear from candidates who have :

  • Customer service experience gained in an office
  • Excellent telephone manner and communication skills
  • High level of literacy and numeracy
  • Good IT skills and comfortable with MS office package

If this sounds like you or you would like to find out more please either apply online , email your CV to Vicky.williams@office-angels.com or call 01392 426200 to speak to Vicky and discuss the role in more detail.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.