Customer Service Administrator/ Contact Centre

Recruiter
Pontoon
Location
Scotland, Edinburgh
Salary
Negotiable
Posted
23 Mar 2021
Closes
20 Apr 2021
Ref
Transfer Agency Admi
Contact
Suzanne McCrae
Function
Financial
Contract Type
Contract
Hours
Full Time

Client Service Administrator/ Contact Centre

Edinburgh

12 Months Fixed Term

One of our large Financial clients is currently looking for a Client Service Administrator/ Contact Centre experience

To join their team.

The primary goal is to achieve clear outcomes and deliver exceptional service for investors, their representatives and client companies while participating in a culture of high performance, innovation and continuous improvement and acting as a point of contact to help others achieve this aim.

>Take ownership of answering, investigating and resolving all enquiries or complaints received via all channels (email, post, telephone, web) within agreed service levels and focusing on customer outcomes.
>Act as a point of contact for queries providing support and guidance to colleagues.
>Maintain your working knowledge of all products and procedures
>Demonstrate consistent levels of accuracy
>Participate in projects at the discretion of management
>To support wider TA and CST you will be required cross-train to perform additional duties/tasks
>Take accountability for your development and undertake training/ coaching identified to support delivery of high level of client service
>Demonstrate you understand our culture and display our shared values (Client Focus, Integrity, Teamwork and Excellence) and the application of TCF.
>Demonstrate personal responsibility for proactively mitigating risk by escalating and resolving concerns/incidents in line with Escalation Guidelines and TA Incident Escalation and Management process.

Help Clients Succeed - Understand client needs / Listen / Understand / Anticipate
Build Relationships / Collaborate / Deliver Excellence - Set the standard / Be leading edge / Act with urgency / Innovate / Continuously improve

Skills

Excellent communication & customer service skills (verbal and written)
Eye for detail
Calm under pressure & know when to escalate
Keen to use initiative to identify solutions
Know how to become a valued member of team & anticipate the needs of those you work with
Ability to effectively manage multiple priorities, on time and to high quality Strong knowledge of products and processes

One of our large Financial clients is currently looking for a Transfer Agency Administrator to join their team.

The primary goal is to achieve clear outcomes and deliver exceptional service for investors, their representatives and client companies while participating in a culture of high performance, innovation and continuous improvement and acting as a point of contact to help others achieve this aim.

>Take ownership of answering, investigating and resolving all enquiries or complaints received via all channels (email, post, telephone, web) within agreed service levels and focusing on customer outcomes.
>Act as a point of contact for queries providing support and guidance to colleagues.
>Maintain your working knowledge of all products and procedures
>Demonstrate consistent levels of accuracy
>Participate in projects at the discretion of management
>To support wider TA and CST you will be required cross-train to perform additional duties/tasks
>Take accountability for your development and undertake training/ coaching identified to support delivery of high level of client service
>Demonstrate you understand our culture and display our shared values (Client Focus, Integrity, Teamwork and Excellence) and the application of TCF.
>Demonstrate personal responsibility for proactively mitigating risk by escalating and resolving concerns/incidents in line with Escalation Guidelines and TA Incident Escalation and Management process.

Help Clients Succeed - Understand client needs / Listen / Understand / Anticipate
Build Relationships / Collaborate / Deliver Excellence - Set the standard / Be leading edge / Act with urgency / Innovate / Continuously improve

Skills

Excellent communication & customer service skills (verbal and written)
Eye for detail
Calm under pressure & know when to escalate
Keen to use initiative to identify solutions
Know how to become a valued member of team & anticipate the needs of those you work with
Ability to effectively manage multiple priorities, on time and to high quality Strong knowledge of products and processes

Apply for Customer Service Administrator/ Contact Centre

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

Similar jobs

Similar jobs