Customer Service Agent / Call handler

Recruiter
Adecco
Location
England, Greater Manchester, Stockport
Salary
Up to £11.47 per hour
Posted
18 Mar 2021
Closes
15 Apr 2021
Ref
JN -032021-172640
Contact
Joel Womsley
Function
Customer Service
Contract Type
Contract
Hours
Full Time

Planner / Dispatch Agent

5 days per week

Mon-Fri between 7am-10pm

Sat & Sun 7.30am-10pm

Pay rate :£11.47

Duties

· Planning and forecasting activities in a high quality and consistent manor

· Working with local area teams, both field and office based to ensure the planning applications are used efficiently

· Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load

· Following guidelines to investigate, resolve and process a high volume of customer enquiries

· Appointment planning - Scheduling engineers for appointments in relation to heating + boilers

· Providing updates and ETAs' for customers

· Delivering updates to drivers and keeping them informed of any route changes

· Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively

· Liaising with other teams when necessary

Company Benefits

· Open plan office space

· Small business stalls in the canteen area that sell home made perfumes, handbags, jewellery, sweets etc.

· On site cash machine

· Concierge service - Can take things to the post office for you, arrange for flowers to be delivered, stamps and birthday cards for sale.

· On site Amazon locker so that you can get your parcels delivered to work

· "MyCare" advice and support service for financial advice, emotional or mental health support

· Wellbeing area with comfy couches and a book swap system in place.

· On-site beauty therapist so that you can get your nails done, hair styled or even enjoy a massage on your lunch break or after your shift.

· On site canteen with reasonably priced food items, coffee, cakes, meals etc.

· Quarterly bonuses available after 6 months service for high performers.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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