Development Aftercare Manager - New Homes

Development Aftercare Manager - New Homes - London

B+C currently working with a large RP who are seeking a customer centric individual to welcome and guide leaseholders into their new homes and build and grow a team of Aftercare professionals as the organisations build target increases.

You will be their main point of contact when customers first move in and throughout the defect period, helping with all maintenance issues they may arise and liaising with contractors where appropriate.
You will also look to implement new ways of working related to new home aftercare

Key management of the following;
- Latent and additional defect management
- Complaint resolution
- Property handovers to customers
- Manage a team of Aftercare coordinators

The ideal candidate may already be working in a similar role or have a housing background, keen to explore a new opportunity and have a proven track record of delivering excellent customer service as well as Aftercare team management experience

Please apply with a copy of your latest CV and a member of the team will be in touch to discuss the role in more detail

Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.badenochandclark.com/en-gb/candidate-privacy