French Helpdesk Administrator - 12- month FTC

Recruiter
Office Angels
Location
England, Essex, Chelmsford
Salary
Up to £24000.00 per annum
Posted
03 Mar 2021
Closes
31 Mar 2021
Ref
JN -032021-169812
Contact
Hayley Sanderson
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

French Speaking Helpdesk Administrator - 12-month FTC
£24,000 per annum
Chelmsford, Essex
Monday-Friday, 37.5 hours (Shifts between 7am-5:30pm)

*MUST be fluent in French, both written and verbal*
*Please note, this is a 12-month maternity cover contract*

Benefits: free on-site parking, 25 days annual leave + bank holidays, flexible benefits, newly refurbished breakout area, flexible working available

Our client, a highly successful business based in Chelmsford is seeking a French Speaking Helpdesk Administrator to join their team on a 12-month maternity cover basis.

This role includes, but is not limited to:

  • Answering inbound customer calls and responding to client issues related to a specific product, ensuring quality support to customers in line with defined SLA's
  • Responding to emails enquiries in a timely manner
  • Supporting wide customer base in both English and French language.
  • Ongoing process improvements to increase the effectiveness of the helpdesk.
  • Assisting in the management and delivery of product training and training materials.
  • Logging calls onto the call tracking system documenting information exchange which took place during the call
  • Researching and resolving client issues via phone and email, assuring that the customer receives an appropriate response and that each issue is closed accordingly
  • Enrolling customers onto the system
  • Updating and maintaining the client database
  • Translating documents from English to French when required
  • Updating knowledge on new features of the product

The ideal candidate:

  • Must be fluent in both French and English
  • Must have office-based customer service experience
  • Zendesk experience ideal, not essential

NB: If this company and position appeals to you then please apply your CV on-line. Advertised by Office Angels, Essex. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted for the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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