Complaints Handler - Risk - Private Banking

England, London
23 Feb 2021
23 Mar 2021
Complaints Handler -
Suzanne McCrae
Contract Type
Full Time

Complaints Handler - Risk Department- Private Banking


12 months

One of our large Financial clients is looking for an experienced Complaints Handler within the Risk department, the ideal candidate will have previous experience within this type of role with Private Banking/Wealth Management or similar

We offer:

The role is within the UK Private First Line of Defence Support (formerly Business Risk Management) team, to assist in identifying, assessing, monitoring and reporting of operational risks within via performance of a regular set of management controls, with particular focus on Complaints Handling.

  • You will have close interaction with the Front Office Management, as well as with all FLDS team members and other controls-related colleagues.
  • This role is within a dynamic team, working on a variety of challenges with a mix of pro-active operational risk management, complaints handling, controls testing, and metrics/KRI reporting.
  • Work to implement appropriate mitigation measures and controls / testing for identified risks
  • Working with the business managers and FLDS team members, identify potential risks, particularly with regard to people and private banking processes including but not limited to: suitability and appropriateness, financial crime, cross-border, employee conduct, client communications, and other operational and regulatory risks

You offer:

  • Financial services experience essential
  • Private Banking complaints handling knowledge essential
  • Experience of risk and controls monitoring and testing preferential.
  • Front Office stakeholder management experience essential
  • Self-starter, able to operate independently as well as in a team
  • Ability to actively handle multiple deliverables and changing priorities

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