Retention Portfolio Assistant (Customer Value Management)

A Leading Energy & Utilities giant based in Windsor have an exciting opportunity for a strong professional with specific experience in CVM (Customer Value Management). This suitable profile will be used to working with retention teams and can shape and own retention toolkits to effectively save & winback customers, meeting customer and commercial objectives.

Based: Windsor
Duration: 6 months initially with scope to extend
Interview Availability: Need to be able to conduct a video interview on Friday 26th
Start: ASAP

Key Experience / Aspects of the role are:
* Will have proven CVM (Customer Value Management experience)
* Proven track record in delivering customer engagement, sales and retention results
* Experience in crafting business cases for commercial activities
* Strong end-to-end knowledge of data-driven direct marketing / sales channels and how these drive value and ROI
* Sound understanding of targeting including data interrogation and manipulation, campaign management and analysis tools, predictive and descriptive modelling

Key Accountabilities:
* Set vision and future roadmap for retention toolkits
* Develop, run and operate renewal offers and retention toolkits
* Create and maintain activity blueprints, obtaining sign off via relevant commercial governance forums
* Lead optimisation and management of retention toolkits to budget and blueprints
* Identify and size opportunities for course correction or intervention, supporting any required business casing
* Develop offer and activity testing roadmap to continuously improve outcomes, aligned to relevant customer insight
* Forecast and track offer spend, inputting into commercial planning processes where relevant

If you feel you have the right experience we are looking for then don't delay APPLY NOW for swift consideration.