Wellbeing Services Officer

England, London, City of London
£16.16 - £18.39 per hour
22 Feb 2021
22 Mar 2021
JN -022021-168144
annie lindsay
HR & Training
Contract Type
Full Time

Our client a Charity organisation is currently recruiting for a Wellbeing Services Officer, start ASAP, duration 3 months, pay £16.16ph-£18.39ph, hours Mon-Fri working 34.5 per week, remote working.

Role purpose

  • Support the day-to-day delivery of the Well-being Coaching Service during the next phase of the project pilot, as a member of the Innovation & Commercial Partnerships division.
  • Handle enquiries from people living with cancer who are seeking wellbeing coaching support.
  • Work closely with our volunteer wellbeing coaches to manage their availability and respond to any day-to-day enquiries.
  • Support the Innovation Officer leading the project to develop, scale and sustain the Well-being Coaching service in order to deliver emotional support to people living with cancer


  • Support the day-to-day delivery of the Well-being Coaching service, working as part of the project team.
  • Support data capture and reporting activities to understand the impact of coaching and where future growth and improvement is needed.
  • Work closely with Innovation, Volunteering and other key stakeholders to monitor, review and report on key performance indicators and agreed objectives.
  • Help to grow our team of Coach Volunteers by supporting recruitment activities, overseeing training and on-going support, and delivering general day-to-day activities.
  • Oversee the delivery of the volunteer journey for new and existing service volunteers and the volunteer training programme.
  • Manage coach availability and ensure that customer coaching records are kept up to date on our systems and deleted in line with guidance from our Info Gov team.
  • Act as the first point of contact for Coach volunteers and service users so that they feel supported and to signpost them to relevant additional support when needed
  • Liaise with our Volunteering Help and Safeguarding teams to ensure any reported safeguarding issues are promptly addressed.
  • Help promote the service internally and externally to increase awareness of the service.
  • Build and maintain an active network across our client and foster a culture of collaboration, transparency, shared learning and continuous improvement, especially with other pilot services.
  • Take personal responsibility to demonstrate inclusive practice in all areas of work to ensure that volunteering at our client is fully inclusive and embraces all diversity.
  • Keep abreast of external developments and best practice in volunteering and wellbeing coaching, and apply relevant insight to drive service delivery and improvement activities
  • Monitor and manage our internal messaging service Kaizala, to ensure that no sensitive or personal data is being shared between the coaches
  • Help implement any changes or improvements to the service that are developed by the innovation team.
  • Recruit, select, induct and train volunteers in accordance with our client volunteering policies and using our client training programme
  • Organise and promote supervision and peer support to volunteers
  • Be familiar with and adhere to all relevant policies and procedures at all times
  • Be an inspirational and supportive team member and help to build the collective capability of the team.
  • Any other duties as reasonably required in line with skills, knowledge, and experience to contribute to our client wider success

If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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