Complaint Handler

Recruiter
Office Angels
Location
England, Hampshire, Southampton
Salary
Up to £9.28 per hour
Posted
22 Feb 2021
Closes
22 Mar 2021
Ref
JN-023-022
Contact
Alice Pooley
Function
Customer Service
Contract Type
Contract
Hours
Full Time

Office Angels are currently assisting a leading housing association based in Southampton, in their search for two Complaint Handler's to start immediately for 12 weeks. This role will be working remotely, working hours will be 9am - 5pm, Monday to Friday.

Key duties in this role will include:

  • Reviewing a high number of complaints per day
  • Calling customers to discuss the complaint, confirming all details, and understanding the impact this has had on the customer
  • Liaising with other departments within the company to investigate the complaint
  • Providing a written response to the customer and providing outstanding service

This role will suit a fantastic communicator, with experience in providing first class customer service and complaint handling, either within a call centre or retail based position. You will need to be highly reliable, resilient, driven and have a meticulous attention to detail.

If you would like to apply for the Complaint Handler position, please click on the link or send your CV to alice.pooley@office-angels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.