Major Incident Manager (SW England Based)

Recruiter
Modis
Location
England, Wiltshire, Corsham
Salary
Negotiable
Posted
18 Feb 2021
Closes
18 Mar 2021
Ref
JN -102020-148157
Contact
Frank Latona
Sector
IT
Function
IT
Contract Type
Permanent
Hours
Full Time

Major Incident Manager
Location: SW England Based

* This role requires the candidate to achieve SC Clearance

The focus of your role
* Management of Incidents and safeguarding interface to all related procedures (Incident Management, Problem Management, Knowledge Management, Reporting)
* Ownership and development of Operational Playbooks to drive swift resolution of major incidents
* Ensure all Business-Critical services are available and performing, through effective alignment with Service Desk and all support teams.
* Empowered to make technical decisions to the benefit of the Authority
* Stakeholder relationships with client suppliers/third parties to strengthen the efficient supply of services within agreed contractual terms.

What you'll bring
* Good technical knowledge across technology towers
* Delivery Management
* Communication and presentation skills
* Strong customer communication skills
* ITIL v3 Foundation
* Operational Major Incident Management experience
* Able to interact with clients and deal with the challenges presented by a strong client with a high degree of technical expertise
* Managing of Major Incidents, providing leadership to resolution and clear communications throughout
* Able to lead teams and drive activities within tight timeframes
* Working within a fast-paced large government department.
* Good team working capability
* Methodical approach with good attention to detail
* Analytical Problem Solving
* Working Under Pressure and to Tight Time Scales

Additional information
* Shift rotation based on the client site covering 24/7/365 days a week.
* This role will be expected to work in a 12hr shift pattern.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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