Digital Optimisation Manager (UX / UI)

Recruiter
Pontoon
Location
Homeworking
Salary
£55000 - £57000 per annum
Posted
17 Feb 2021
Closes
17 Mar 2021
Ref
0002
Contact
Dan Minor
Contract Type
Permanent
Hours
Full Time

Digital Optimisation Manager (UX / UI)
Travel / Hospitality
Remote / London
Permanent
Salary £55,000 - £57,000

About the role:

  • This role is responsible for optimising the customer experience and commercial performance for the company's app and website
  • They will oversee the personalisation and multivariance testing programs across the digital platforms
  • They will be responsible for UX design and content on the digital platforms

Essential aspect:

  • Deliver against customer experience and commercial targets to improve performance of the digital channels
  • Constantly reviewing the digital channels with the product owners, gathering customer feedback to prioritise customer improvements
  • Be the lead contact and manage the personalisation agency, developing a roadmap using customer insight and analytics to identify growth opportunities
  • Oversee all stages of digital personalisation programme which include: planning, design, implementation, delivery and support
  • Work with product teams to execute the personalisation, multivariance testing and customer messaging programs
  • Ensure that campaigns are evaluated for incremental revenue, conversion or customer experience improvements
  • Working with the product teams to test new features and help build the cases for the development pipeline
  • Working with the digital marketing team to optimise their campaigns and customer experience on site, making sure prospective/returning users are seeing the most relevant content etc.
  • Direct line management for the UX/UI designer and ensure UX/UI across campaigns and platforms is consistent and in line with company branding
  • Work with the internal UX/UI designer and the UX agency to create exceptional customer experiences
  • Working towards an A+++ accessibility standard across the digital channels
  • Direct line management for the Senior Content Exec to maintain content on the website
  • Work with the brand team to create brilliant visual campaigns which are in line with company guidelines
  • Align with marketing and wider business stakeholders to prioritise and maintain content updates on the website and App
  • Make sure safety/engineering messaging is clear, up to date and does not impact upon the booking process
  • Manage ecommerce intern. Support their development across all areas and encourage ownership across engineering and safety messaging

Experience, Skills and Knowledge:

  • 5+ years previous working experience working in Digital
  • A strong communicator both in spoken and written form. Able to articulate ideas with a friendly assertiveness
  • Engagement with stakeholder and aligning expectations of all parties through regular project status updates
  • Highly commercial whilst being passionate about the customer experience
  • Ability to synthesise information and efficiently produce and clear plan of action
  • Ability to work unsupervised with a high level of self-motivation
  • Focussed completely on solutions rather than problems, with good analytical and problem-solving skills
  • A great team manager who's passionate about developing others
  • Ability to work with collaborative development teams
  • Ability to work under pressure and to challenging deadlines
  • Keen attention to detail
  • Keen interest in innovation and applying new technologies to work situations
  • Has a core strength of integrity and helps the team win together

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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