Covid Testing Liaison - Lab based
Location - NE8 3DA
Working hours
4 days on / 4 days off rotating shift pattern.
8.5 hours per day between the hours of 6am - 10pm.
Our client are looking for customer driven individuals with a background in either a Life Sciences or an Engineering, specifically with knowledge of PCR / qPCR or robotics / automation. This role would be suited to someone who is experienced in a laboratory environment or graduates who are looking to gain exposure and add to their development.
This is a customer facing role focused on providing post installation support and guidance for a molecular diagnostic COVID-19 testing solution. The responsibilities include monitoring and guiding laboratory technicians on use of the system, enabling system success and acting as a liaison between the customer and client's Service and Support teams.
Full training will be provided.
Key responsibilities
- Providing onsite practical support and guidance for customer's technicians
- Monitoring customer use of the solution and ensure all standard operating procedures are followed - from system set up and initialisation to processing of samples
- Communicating with customer leadership regarding system performance and recommend actions to drive success
- Working collaboratively with Service and Support teams
- Providing recommendations on how to improve training and operations
- Identifying opportunities to drive efficiency and process improvements
- Diligently track key performance indicators on customer use of the solution
- May be required perform other related duties as required and/or assigned.
What we're looking for
- Degree qualification in Biochemistry, Biology, Chemistry, Medical Sciences or Engineering disciplines.
- Knowledge of PCR / qPCR, or Robotics / Automation
- Ability to follow a stringent process
- Ability to work to part of a Team as well as independently, self-driven and motivated
- Strong customer focus and desire to ensure customer success
- Exceptional communication skills
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.