Job title:Technician - Recovery
Service group:Financial Services
Division/team:Revenues and Benefits - Recovery Team
Responsible to:Team Leader
Responsible for:No direct line management responsibilities
Location:Any location within the City
Job purpose and role:
To ensure that we:
Maximise income to the council across all debt types
Collect the right amount from the right person at the right time
Principal duties and responsibilities:
The role will primarily be helping out with chasing / contacting debtors to negotiate/agree payment arrangements or taking payments. Full training on the systems will be provided.
*Maintain accurate and up to date records of debt actions taken from service groups, the individual, organisations or third-party collection and enforcement agencies.
*To provide advice and guidance to customer enquiries either face to face, by telephone or in writing.
*To gather evidence of financial and personal circumstances to make decisions about recovery and enforcement action in accordance with the Collection and Debt Strategy and legislation.
*To agree repayment of outstanding debt in accordance with the Collection and Debt Strategy.
*Monitor arrangements and act appropriately if the debt recovery action has failed.
*To liaise with organisations and advocates representing customers with debt issues
*To undertake ad hoc assignments as necessary in support of the wider functions and responsibilities of the Service
General duties and responsibilities:
*To act in accordance with the Council's Constitution and other Codes of Conduct.
*To participate in staff development, appraisal and training as appropriate, including continuous professional development.
*To comply with the Council's agreed policies and procedures including but not limited to Health and Safety, and Equal Opportunities Policies, the Data Protection Act, Freedom of Information Act, Financial Management Regulations and other relevant Council and Government Regulations, Directives and City wide priorities.
*To undertake any other tasks, duties and responsibilities as directed and appropriate to the grade and role of the post subject to any reasonable adjustments under the Disability Discrimination Act 1995 as incorporated into the Equality Act 2010.
*To participate in the wider development of the service and contribute to service improvement as required.
*Wolverhampton City Council is committed to Corporate Parenting.
"Corporate Parenting is the collective responsibility of the Council to provide the best possible care and protection for children who are looked after."
YOO Recruit is acting as an Employment Business in relation to this vacancy.