Complaints Handler - Durham

Recruiter
Atos
Location
England, County Durham, Durham
Salary
Up to £9.30 per hour
Posted
14 Jan 2021
Closes
11 Feb 2021
Ref
JN -122020-159331
Contact
Clare Woolfenden
Function
Customer Service
Contract Type
Contract
Hours
Full Time

Adecco are currently recruiting for experienced Complaints Handlers to join us on a 6 month temporary contract working within our Durham office.

Job role:

To handle complaints from our customers through any channel (Telephone, Letter, Email etc) and resolve complaints as efficiently as possible.

To ensure appropriate and relevant amounts of goodwill and compensation are paid to customers.

To ensure your work achieves the quality and productivity measures with effective delivery of contractual performance indicators.

Problem solving to continuously improve the customer experience, building capability and ownership in your work to seek out problems and solve them.

The ideal Candidate:

Will need a minimum of 6 months experience dealing with Customer Complaints and Strong telephony skills

Conversant in all Microsoft packages as you will be using Outlook, Excel and Word

The role will be for a minimum of 6 months

The salary will be £9.30 rising to £10.39 after 12 consecutive weeks

Hours will be 37 per week and it will 5 out of 7 days on a varying shift pattern - so flexibility would be needed.

All successful candidates will need to go through a credit and criminal check prior to starting in the role.

Please note: this is not a working from home position.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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