Complaints Handler - Durham
Adecco are currently recruiting for experienced Complaints Handlers to join us on a 6 month temporary contract working within our Durham office.
To handle complaints from our customers through any channel (Telephone, Letter, Email etc) and resolve complaints as efficiently as possible.
To ensure appropriate and relevant amounts of goodwill and compensation are paid to customers.
To ensure your work achieves the quality and productivity measures with effective delivery of contractual performance indicators.
Problem solving to continuously improve the customer experience, building capability and ownership in your work to seek out problems and solve them.
The ideal Candidate:
Will need a minimum of 6 months experience dealing with Customer Complaints and Strong telephony skills
Conversant in all Microsoft packages as you will be using Outlook, Excel and Word
The role will be for a minimum of 6 months
The salary will be £9.30 rising to £10.39 after 12 consecutive weeks
Hours will be 37 per week and it will 5 out of 7 days on a varying shift pattern - so flexibility would be needed.
All successful candidates will need to go through a credit and criminal check prior to starting in the role.
Please note: this is not a working from home position.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy
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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.