FLUENT LANGUAGES & ENGLISH SPEAKING Customer Service (WFH UK)

Recruiter
Adecco
Location
Scotland, Renfrewshire, Inchinnan
Salary
£11.79 - £12.79 per hour
Posted
13 Jan 2021
Closes
10 Feb 2021
Ref
JN -012021-161998
Contact
Nikki Mclean
Function
Customer Service
Contract Type
Contract
Hours
Full Time

My client is currently looking for 5 x Customer focused individuals who are also have excellent admin skills and enjoy assisting others. This position will be working from home on a 2/3 month contract with potential to be extended. You will be assisting their HR Department. Training will be provided as well as resources, you must have strong wifi.

One HR Shared Services Representative, English and Italian speaking

One HR Shared Services Representative, English and French speaking

One HR Shared Services Representative, English and German speaking

Two HR Shared Services Representatives, no language skills essential but if they have further European language/s it would be desirable

Pay rate - £11.79 per hour, weekly pay!

39 hours per week, flexible working.

Position Summary

The HR Specialist is focused on delivery of the day-to-day activities of a country within the EMEA Shared Service Centre. Ensures quality of service and operational performance by working within the HRSS documented processes and working with appropriate metrics and dashboards. They will escalate questions and issues to the Region Lead on centre-supported services such as Benefits, Payroll, HR policies & procedures.

Key Responsibilities

Deliver first line support for all HR queries across the spectrum of the employee lifecycle from new hires to employees leaving the business - including:

· All employee related administration for HR processes

· Contract creation

· First line support for all HR system queries

· Delivery of service in line with Service Level Agreements

· Maintain information, resources, manuals and policies for assigned countries

· Deliver HR support in line with local employment legislation

· Ensure administrative compliance with local regulations and authorities

· Support local HR Generalist group with ad-hoc requests

· Benefits enrollment, initiate payments and processing e.g. Company Cars and Pension

Working within defined processes ensure all payments are successfully managed in a timely way (employee, third party and statutory)

· Vendor invoice review, validation and approval

· Company Car/Fleet administration covering new starters, leavers and renewals

· Production of HR management information as required

· Participate in business/ functional projects as required

· Responsible for the accurate filing and storing of employee data according to the respective data protection requirements

Minimum Requirements/Qualifications

· Fluent in 1 of the above languages essential

· Prior experience working in a customer focused environment

· Ability to communicate and deliver excellent customer care via telephone and email is essential

· Previous experience in Benefits, Payroll, general HR or customer services preferred

· Service-oriented attitude and willingness to learn

· Possess good listening skills and patience to work with all types of employees

· Ability to maintain a positive attitude

· Individual should have high energy with the ability to organise/prioritise workload

· Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment

· Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint experience using a HRIS data base and reporting application

· Ability to interpret and communicate HR policies and procedures (desirable but not essential)

· Process improvement skills (desirable but not essential)

If you are available immediately and you feel you would be suited to this role please apply today and follow up with an email to myself stating which of the languages you speak:

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.