Customer Centre Specialist

England, West Midlands, Birmingham
Up to £22500 per annum
12 Jan 2021
09 Feb 2021
JN -122020-158578
Georgina Bronti
Customer Service
Contract Type
Full Time

Customer Centre Specialist
£22,500 per annum
successful candidate must be able to start ASAP or with 1 week's notice
9am-7pm 4 days on 4 days off, then 5 days 3 off- may include some weekend working

driving licence is essential for the role
must be happy to travel for the first 1/2 weeks of inital training

Have the opportunity to work at one of the UK's most exciting start-ups!

Cazoo was founded in 2018 to transform the way people buy used cars, disrupting the car industry with a new service that is simple, transparent and doesn't end when you buy the car.

At Cazoo, you will be helping to delight customers every single day in a job that's full of energy and purpose. The vision is to deliver the UK's best car buying experience by putting the customer first and making it no different from buying any other product online today.

Duties & Responsibilities:

  • Providing extraordinary customer service including liaising with our Customer Service team in London or at the customer centre and dealing positively and effectively with customer questions and queries. You'll also work closely with other hubs and colleagues across Cazoo to give customers the best possible experience.
  • Responding to emails Welcoming customers to the Customer Centre and offering refreshments
  • Supporting walk-in customers through their car browsing process
  • Checking-in all customers who arrive at the Cazoo Customer Centre to pick-up their Cazoo car
  • Completing accurate quality assurance checks on all vehicles to maintain high standards
  • Completing all necessary verification and identification checks with customers
  • Handing over vehicles to customers in the brand new Cazoo Customer Centres, at a scheduled time
  • Utilising your knowledge to answer any questions or resolve issues our customers may have while in the customer centre
  • Support customers with their payments and refunds
  • Proactively assist any customers who experience any post-sales issues with their car
  • Building rapport and assist all customers to resolve any complaints/issues

What you will need:

  • Strong communication skills
  • Full UK driving licence with no more than 6 penalty points
  • A passion for delivering excellent customer service
  • Good problem-solving skills

Cazoo offer a competitive, guaranteed wage with a range of benefits including 5 weeks' worth of holiday, healthcare, pension, perks, training and development and promotional opportunities. All colleagues at Cazoo are eligible for participation in the company's share issue scheme.

Please note, a DBS and driving licence check will be performed if successful.

Please apply today and we will contact you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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