Incident Manager

England, Cheshire, Warrington
Up to £10.16 per hour
12 Jan 2021
09 Feb 2021
JN -012021-161618
Magda Wojtarek
Contract Type
Full Time

Incident Manager role based in Warrington

35 hrs. per week -Shift over a range of 8:00 / 18.00

5 days (Monday to Friday)

To provide the highest level of support to all our Cooperate partners and their clients with a premium consistency

Computer (internal software), telephone and emails

Work within the business KPI's and contractual SLA's.

Customer and Dealer service handling - Telephone baserating in a Professional friendly, clear and coherent manner.

Subscription and sales administration.

Accounts assistance.

Complaints management

Work closely with subscribers to ensure that all details are precise and up to date whilst operating within GDPR guidelines.

Open claims files for authorisation

Pick up a difficult call that are within his area of competence

Answering all inbound calls, identifying the need of the caller and giving the relevant information in response

Give clear and understandable explanations for claim validations

Transfer calls appropriately to the correct departments

Ensure all payment requests are followed to conclusion

Provide duplicate invoice and remittance advice

Resolve any anomalies

Attempt to resolve any complaint

Log all types of dissatisfaction

Raise complaints to the compliancy department

Please apply online ar call office on 01925 401 580

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.

* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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