Incident Manager

Incident Manager role based in Warrington

35 hrs. per week -Shift over a range of 8:00 / 18.00

5 days (Monday to Friday)

To provide the highest level of support to all our Cooperate partners and their clients with a premium consistency

Computer (internal software), telephone and emails

Work within the business KPI's and contractual SLA's.

Customer and Dealer service handling - Telephone baserating in a Professional friendly, clear and coherent manner.

Subscription and sales administration.

Accounts assistance.

Complaints management

Work closely with subscribers to ensure that all details are precise and up to date whilst operating within GDPR guidelines.

Open claims files for authorisation

Pick up a difficult call that are within his area of competence

Answering all inbound calls, identifying the need of the caller and giving the relevant information in response

Give clear and understandable explanations for claim validations

Transfer calls appropriately to the correct departments

Ensure all payment requests are followed to conclusion

Provide duplicate invoice and remittance advice

Resolve any anomalies

Attempt to resolve any complaint

Log all types of dissatisfaction

Raise complaints to the compliancy department

Please apply online ar call office on 01925 401 580

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.