Incident Manager role based in Warrington
35 hrs. per week -Shift over a range of 8:00 / 18.00
5 days (Monday to Friday)
To provide the highest level of support to all our Cooperate partners and their clients with a premium consistency
Computer (internal software), telephone and emails
Work within the business KPI's and contractual SLA's.
Customer and Dealer service handling - Telephone baserating in a Professional friendly, clear and coherent manner.
Subscription and sales administration.
Work closely with subscribers to ensure that all details are precise and up to date whilst operating within GDPR guidelines.
Open claims files for authorisation
Pick up a difficult call that are within his area of competence
Answering all inbound calls, identifying the need of the caller and giving the relevant information in response
Give clear and understandable explanations for claim validations
Transfer calls appropriately to the correct departments
Ensure all payment requests are followed to conclusion
Provide duplicate invoice and remittance advice
Resolve any anomalies
Attempt to resolve any complaint
Log all types of dissatisfaction
Raise complaints to the compliancy department
Please apply online ar call office on 01925 401 580
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.