Customer Service

11 Jan 2021
08 Feb 2021
JN -122020-158493
Paige Anne Woods
Customer Service
Contract Type
Full Time

Planning + Dispatch Coordinator

Remote Working, however must be based near Leeds due to future training

£11.47 per hour

Temp (3 months initially, possibility for extension)

Working Hours

Mon-Fri between 7am-10pm

Sat & Sun 7.30am-10pm


· Planning and forecasting activities in a high quality and consistent manor

· Working with local area teams, both field and office based to ensure the planning applications are used efficiently

· Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load

· Following guidelines to investigate, resolve and process a high volume of customer enquiries

· Appointment planning - Scheduling engineers for appointments in relation to heating + boilers

· Providing updates and ETAs' for customers

· Delivering updates to drivers and keeping them informed of any route changes

· Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively

· Liaising with other teams when necessary

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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