Dispatch Coordinator - Home Based
- Recruiter
- Adecco
- Location
- Homeworking
- Salary
- Negotiable
- Posted
- 11 Jan 2021
- Closes
- 08 Feb 2021
- Ref
- JN -122020-158493
- Contact
- Paige Anne Woods
- Sector
- Retail, Customer Services
- Function
- Customer Service
- Contract Type
- Contract
- Hours
- Full Time
Planning + Dispatch Coordinator
Remote Working, however must be based near Leeds due to future training
£11.47 per hour
Temp (3 months initially, possibility for extension)
Working Hours
Mon-Fri between 7am-10pm
Sat & Sun 7.30am-10pm
Duties
· Planning and forecasting activities in a high quality and consistent manor
· Working with local area teams, both field and office based to ensure the planning applications are used efficiently
· Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load
· Following guidelines to investigate, resolve and process a high volume of customer enquiries
· Appointment planning - Scheduling engineers for appointments in relation to heating + boilers
· Providing updates and ETAs' for customers
· Delivering updates to drivers and keeping them informed of any route changes
· Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively
· Liaising with other teams when necessary
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.