Complaints Handler - Durham

Adecco are currently recruiting for experienced Complaints Handlers to join us on a 6 month contract within the Durham area.

Job role:

To handle complaints from our customers through any channel (Telephone, Letter, Email etc) and resolve complaints as efficiently as possible.

To ensure appropriate and relevant amounts of goodwill and compensation are paid to customers.

To ensure your work achieves the quality and productivity measures with effective delivery of contractual performance indicators.

Problem solving to continuously improve the customer experience, building capability and ownership in your work to seek out problems and solve them.

The ideal Candidate:

Will need a minimum of 6 months experience dealing with Customer Complaints and Strong telephony skills

Conversant in all Microsoft packages as you will be using Outlook, Excel and Word

The role will be for a minimum of 6 months

The salary will be £9.30 rising to £10.39 after 12 consecutive weeks

Hours will be 37 per week and it will 5 out of 7 days on a varying shift pattern - so flexibility would be needed.

All successful candidates will need to go through a credit and criminal check prior to starting in the role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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