Customer Service - Home Based

Planning + Dispatch

Remote Working - £11.47 per hour

Temp (3 months initially, possibility for extension)

Working Hours

Mon-Fri between 7am-10pm

Sat & Sun 7.30am-10pm

Duties

· Planning and forecasting activities in a high quality and consistent manor

· Working with local area teams, both field and office based to ensure the planning applications are used efficiently

· Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load

· Following guidelines to investigate, resolve and process a high volume of customer enquiries

· Appointment planning - Scheduling engineers for appointments in relation to heating + boilers

· Providing updates and ETAs' for customers

· Delivering updates to drivers and keeping them informed of any route changes

· Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively

· Liaising with other teams when necessary

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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