Customer Service Representative

Durham (County)
£9.30 increasing to £10.39 per hour
19 Oct 2020
19 Nov 2020
Contract Type
Full Time

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for long term temporary Full-time positions which will start Oct/Nov/Dec. Customer Service Roles working in their Durham site - Wearside House, Riverside Place, Freemans Reach, Durham. DH1 1SL.

£9.30 increasing to £10.39 per hour after 12 weeks - Full time shifts (37 hours per week) available include;

· Mon to Sat (5 out of 6 days) start time is between 08.00 and 10.00 and finish time is between 16.00 and 18.30
· Mon to Sat (5 out of 6 days) start time is between 10.00 and 11.30 and finish time is between 18.00 and 20.00
· Four days per week (rota is 5 out of 7 days) start time is between 08.00 and 09.45 and finish time is between 18.15 and 20.00

Working as part of a team you will be working in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will be delivering a consistently high level of service to Atos’s client customers.

The role will be primarily focused within the call centre dealing with inbound customer enquiries which will include;

· Identifying and checking customer records using the client’s system to provide appropriate information to customers
· Majority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.
· You will be using internal systems to capture and record details of customers information and also taking complaints/feedback.
· As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performance
· Attend training sessions to update knowledge as new products/systems are introduced

The training will 4 weeks in total (2 weeks classroom/2 weeks development on your team). PLEASE NOTE: you can not take any holidays during this period.

You will be required to go through a Credit and Criminal check as well as 3 years referencing in order undertake this role.

Key Skills
· Flexible with the ability to adapt across teams and processes
· Clear and concise written, verbal and email communication; both internally and externally
· Follow all compliance, legal and regulatory requirements, completing all relevant training
· Proactively support company initiatives around colleague wellbeing
· Dealing with a variety of ad hoc duties

Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

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