Insurance Complaints Handler
We are recruiting on behalf of a financial services organisation based in Stratford-Upon-Avon, for two Customer Relationship Specialists to undertake a temporary assignment, beginning on Monday 5th October and is likely to run until the end of 2020. This assignment will be a remote assignment whereby you will be working from home for the remainder of the year. Working hours are 0900-1700.
The main purpose of the role is to manage the identification, investigation and root cause analysis of complaints to ensure outcomes are aligned with the client's Philosophy and Guiding Principles, industry practice and regulatory requirements and that lessons learnt are incorporated into working practices, systems and controls to protect the customer relationship and client's reputation.
You must have a thorough, robust and process-driven attitude with the ability to manage a reasonably heavy caseload of work. You will be skilled in logging complaints and being able to act upon them, and have a thorough knowledge of FOS regulations. You will be responsible for investigating complaints and stakeholder management, you will oversee the reviewing of decisions made by FOS and take responsibility for feeding back to team members. You must be able to evidence knowledge of FOS regulations and processes and ideally have a background in working within financial services.
The successful candidates will begin this role on Monday 5th October and you must undertake financial and Disclosure and Barring Service checks. The role is likely to last until the end of the calendar year. The interview process is two stages and will include a telephone interview and a technical interview.
Experience and knowledge
Use of Microsoft Office to produce business correspondence and spreadsheets
Commercial and economic awareness of the issues surrounding Life Products desirable
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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