Customer services coordintaor

England, Berkshire, Newbury
Up to £18000 per annum
16 Sep 2020
14 Oct 2020
JN -092020-143565
Bethan Curle
Customer Service
Contract Type
Full Time

To receive and process incoming orders and provide information to customers as required

To perform all duties in accordance with the company Health & Safety and Quality policy procedures.

There may be additional activities to perform from time to time in order to maximise the contribution to the company's goals and objectives.

  • Process orders and returns in an accurate and efficient manner
  • Answer telephone queries courteously and professionally
  • Maintain excellent customer relations via the telephone & email
  • Inform customers by email or telephone of order information, such as unit process, delivery dates, price and any anticipated delays
  • Receive and respond to customer queries and complaints in a timely and professional manner
  • Maintain up-to-date customer information such as contact details, past order history, product number and/or specification of items to be purchased
  • Have a sound level of product knowledge to advise customers

  • Effective time management, prioritising and multi-tasking to achieve KPIs/targets
  • Organise workload to meet the needs of the customers and team
  • Work closely with Account Managers and sales team to help manage customers and stockists in regions

  • Work closely with the team, creating effective communication channels with all clients stakeholders, including purchasing, credit control and other sales team
  • Advising Warehouse as and when there are special instructions for customers' orders or despatch details

  • Ensure all sales orders are processed accurately and within defined timescales - checking and validating information on the order
  • Ensure effective/accurate population of central sales database with orders, contact details and other key points of information
  • Filing all data input in an organised manner
  • Production of weekly sales and other reports as and when requested by the CSM
  • Maintaining accurate and organised client records

  • Customer Services experience
  • Data processing (speed and accuracy)
  • Excellent telephone manner

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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