Incident Triage Analysts

Recruiter
Pontoon
Location
England, Cheshire, Chester
Salary
Negotiable
Posted
16 Sep 2020
Closes
14 Oct 2020
Ref
19070290
Contact
Lee Cahill
Sector
IT
Function
IT
Contract Type
Contract
Hours
Full Time

4 x Incident Triage Analysts

Location: Chester but initially Remote/moving to the Chester Office in Q1

Duration: 12 Month FTC

Rate: £Competitive P.A. (salary banded, no day rates)

The Role

As the Incident Triage Analyst you will be working on the Command Centre Service Desk Team who are the primary interface for all line of business application and infrastructure operations functions.

You will be expected to take escalations from the IT Service Desk and host detailed calls with interacting IT Engineers and internal infrastructure staff to investigate incidents and formulate the plan to resolution following the ITIL framework.

You will be expected to have experience in a similar IT Incident Infrastructure role

The team works on a rotational weekly shift patterns and you will be expected to commit to the below;

Sunday - Thursday

Tuesday - Saturday

7am - 4pm

2pm - 11pm

Key Responsibilities;

  • Engages Level 2 & Level 3 teams as needed for problem resolution
  • Ensures incident tickets are handled timely and efficiently
  • Works under general supervision, carrying out routine and semi-routine analytical tasks and activities associated with one or more technical areas within the operations function.
  • Participates in and contributes to the fulfilment of team or functional goals and objectives through assigned projects or involvement in phase(s) of larger enterprise projects
  • Following the ITIL Framework
  • Host Domain Incident Calls for Business Technology
  • Ability to lead and take charge when running triage.
  • Ability to craft incident statements, and quickly gain a deep understanding of the issue in flight and provide an accurate high level recap within 15mins in an active incident call.
  • Create and update Issue Logs
  • Provide high quality updates in Incident Bridge board
  • Automates manual processes to improve quality and speed of service
  • Helps document new processes/procedure based on changes/initiatives

**Ajilon Consultant**

You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities.

This great opportunity is being offered on a FTC PAYE basis which means a LTD/Umbrella company cannot be used.

If you think you have the experience and you would like to become an employee of this fast growing business unit within Ajilon please apply with your CV right now for instant consideration!

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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