Fees Adviser

Office Angels
England, Greater Manchester, Manchester
Up to £22796.00 per annum + 25 days holiday
15 Sep 2020
13 Oct 2020
JN -092020-143022
Cara Waldron
Contract Type
Full Time

Office Angels are currently working on a Fees Adviser role on behalf of a prestigious City Centre based company. This will be a full-time role based from home initially, however from January it will be part office based, part home based.

Working within the finance and procurement team, this will be a busy and varied role where excellent customer service skills are required, along with some experience of dealing with financial transactions and / or payments. The main duties of the role are as follows:
Providing excellent customer service to customers
Dealing with queries in a professional manner via phone, email or letter
Process fees, charges, refunds and adjustments in line with company policy
Process, reconcile and bank fees received ensuring that accurate records are maintained
Run direct debits
Ensure that all queries are resolved in a timely and efficient manner and that confidentiality is adhered to at all times
Work with the finance team in identifying improvements, quality performance and efficiency in continual improvement
Adhoc duties associated with the role

Candidates for this role must be able to demonstrate experience of providing excellent customer service and guidance via various methods of communication. You will also have knowledge of processing and reconciling payments and any experience of credit control would be highly advantageous. Due to the nature of the role excellent communication and interpersonal skills are absolutely essential as is the ability to work in an organised and task focused manner. Strong PC skills are required and any experience of using Agresso and /or Siebel would also be advantageous.

This is a fantastic opportunity to join a professional organisation where hard work and commitment are rewarded with extensive training and career progression opportunities!

If you are interested in this role and meet the above criteria then please apply now or send your CV to cara.waldron@office-angels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.

* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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